Shipping and Returns

When will my order ship?

Orders ship within 1-2 business days after receiving an order. All orders are shipped via USPS and come with a tracking number.

How much is shipping?

Shipping is $4.99 per order, and is shipped via USPS.

What is your return policy? 

Unworn items may be returned within two weeks of receiving them. Any returned items must be unworn and undamaged, in the original packaging. Refunds will be given via the original method of payment. To start a return, email info@arisejewelryco.com to begin the process.

Jewelry Care

How do I clean my jewelry?

We recommend only cleaning your jewelry with a sterling silver cleaning cloth.

My jewelry is showing sign of tarnish. What do I do?

If your jewelry starts to tarnish or darken, that is totally normal for sterling silver. Tarnish is simply a chemical reaction with particles in the air. It’s easy to polish it gently with a sterling silver jewelry cleaning cloth to remove tarnish.

How often do I need to clean my jewelry?

The frequency of cleaning a sterling silver piece depends on how often you wear it. Your skin’s natural oils can help keep sterling silver shiny longer. If you notice any tarnish, gently rub it off with a sterling silver cleaning cloth.

What do you recommend for keeping my jewelry in the best condition?

Here are a few tips to care for your jewelry:

  • When getting ready, try to put your jewelry on last to prevent makeup, lotion, and other products from building up

  • Remove your jewelry before using harsh chemicals, such as household cleaning products

  • Avoid swimming or showering while wearing your jewelry

Other Questions

Didn’t find an answer to your question?

Email our customer service team at info@arisejewelryco.com!